🛒 General questions about online shopping
How to buy online on our site
A selection of Valoria products is available for sale on our website. When you've found the jewelry you're looking for, click "Add to Cart" from the product page.
You can then view, modify (including the desired quantity) or delete the contents of your order by clicking on the shopping cart icon located at the top right of each page of the website.
If you wish to proceed with confirmation, click on "confirm my order". You will then be redirected directly to the second step to enter your delivery information.
After payment of your order, a confirmation will be sent to you by email.
What happens if an item is out of stock?
This item is currently out of stock. We are working hard to restock it quickly. Please contact us to be notified as soon as it is available again.
Are my payments secure?
Yes, all payments made on our site are 100% secure. We use the latest SSL encryption technologies and payment solutions offered by Shopify, which adhere to the highest security standards. Your banking information is never stored and remains completely confidential.
I forgot my password, what should I do?
Don't worry! On the login page, click "Forgot your password?" You'll receive an email allowing you to reset your password in a few steps. If you don't see the email, remember to check your spam or junk folder .
🚚 Shipping and Delivery
What are the delivery times?
Our delivery times generally vary between 7 and 14 working days in mainland France.
Once your order is confirmed, you will receive an email with the tracking link to track your package in real time.
We always do our best to ensure that you receive your Valoria jewelry as quickly as possible.
Do you offer international shipping?
Yes, we offer international shipping.
No matter where you are, we do everything we can to ensure that Valoria jewelry reaches you safely.
Delivery times and costs may vary depending on your country and will be indicated when ordering.
What are the delivery costs?
Delivery is 100% free on the entire Valoria store
No matter the amount of your order or your location, you will not have to pay any delivery fees.
This is our way of thanking you for your trust.
What should I do if I don't receive my order?
If you haven't received your order within the estimated time frame, don't worry!
Contact us directly via our contact form or by email at the address indicated on our website.
We will immediately investigate with our logistics department and keep you informed of the progress.
Your satisfaction is our priority
👤 Customer account & security
How do I create an account on Valoria?
Click on the icon at the top right of your screen, then on “Create an account” with your email address.
Do I need to create an account to place an order?
No, it is not mandatory to create an account to place an order.
You can make a purchase as a guest, quickly and easily.
However, creating an account allows you to track your orders, find your purchase history and place orders more quickly on your next visits.
Is my personal information protected?
Yes, the security of your personal information is a priority for us.
All data you provide to us is protected by strict security protocols and is only used to process your order.
We never share your information with third parties without your consent. You can review our privacy policy to learn more.
I forgot my password, what should I do?
Don't worry! On the login page, click "Forgot your password?" You'll receive an email allowing you to reset your password in a few steps. If you don't see the email, remember to check your spam or junk folder .
Need help? 🤝 Contact us
How to contact us?
For any questions, requests for information or assistance, do not hesitate to write to us via our contact form or directly by e-mail at
contact@valoriacreations.com
Our team will respond to you as soon as possible, generally within 24 to 48 business hours.
